Afterpay

BUY NOW. PAY LATER.

Shop online with Afterpay

Split your purchase into 4 equal installments

Pay for your purchase over 4 equal installments, due every two weeks. You’ll pay your first installment at the time of purchase, and the remainder over time.

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Pay nothing extra when you pay on time

Afterpay is always zero interest, and there are never additional fees when you pay on time. The only fees are for late payments. We'll email your payment schedule and send notifications so there are no surprises.

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Enjoy instant approval decision and shipment

You’ll know you’ve been approved within seconds. Orders ship as they would with any other form of payment, as quickly as you choose. Delay the pay, not your gratification.

To use Afterpay, use CHECKOUT (requires the entry of an email address), then select Afterpay as the payment method during checkout. Make sure you're using the one that is linked to your Afterpay account if you have already signed up.

Cancelled Order

If your order has been cancelled after it was approved by Afterpay, please contact The Elements Cosmetics and Lingerie to find out why. Once an order is cancelled, a refund will be processed to your Afterpay account within 48 hours.

Promotional Codes

You can enter The Elements Cosmetics and Lingerie discount/promo codes while in the cart.

No promo code needs to be entered to use Afterpay, and Afterpay does not need to be used to use a promo/discount code.

They can be used with any payment method. They can pay with Afterpay if the final total is $35 or more. The promo code entry location is directly below the information about Afterpay.

How can I add or remove a card on my account?

Choosing your preferred card

When you add a new card to your account and set it as the preferred card, it is used as the preferred card for new orders only. Any existing orders will continue to be paid from the card that you used at the time you shopped with us UNLESS you go into the order to change it.

Your old card will still be the preferred card for any orders placed with it, unless you login via our web portal at www.afterpay.com and select the new card as the preferred card on any active orders you currently have.

Changing / updating a card so that payments for an existing order are paid from a new card

When an order is approved, by default, all payment will be taken out of the same card (the card that was selected at the time of the order being placed)

You can choose to change the card that will be used for future payments by:

* Open order in Consumer Portal or Mobile App

* Click Change Card

* Select an existing card from the list or add a new one (note: standard criteria for adding a card applies)

This will update the card for ALL future payments for that order.

Note: You will not have this option on the first order you place, only subsequent ones. The first order has to be paid off in FULL before you can modify cards on any subsequent orders.

Should you wish to use a card for a 'one off payment' only without changing the ‘Preferred Card’ on your order - you can do so using the 'Pay Now’ option. When you choose the Pay Now option you will have to untick the box that says "Store card for future use" as you will not be able to store the card on the account.

If a payment for an order fails, we will try other cards on your account, if you do not want the old card charged at all we do recommend removing it as soon as possible.

To add or remove a card from your account:

Choose - My Account

Click on - Billing (Icon is a credit card)

Click – Add Payment Method OR Remove Card (Please note that you won't be able to remove the preferred card on your account or a card that has associated orders) so if you are trying to remove your current 'preferred card' change this first as well as updating your orders then you will be able to remove the card.

Good to know

When adding a new card to your account, Afterpay will verify it by issuing a temporary small authorization hold of $3 or less. Authorization holds are small amounts of money that are never actually charged to your account and should be voided from your payment method within a few business days.

What happens if I can't make a payment?

Afterpay is committed to making sure you stick to your repayment plan.

That’s why we consider every purchase application before we approve that purchase. And that’s why we are always sending you reminders when a payment is almost due.

If you are facing hardship, we have hardship policy that allows us to work with you to get you back on track.

As soon as you miss a payment, we will immediately stop you from making any further purchases with Afterpay. This is because of our commitment to the high standards we set ourselves for responsible spending.

A late fee is charged when an installment for an order is not paid after the applicable grace period (usually 10 days unless otherwise noted on your payment schedule). We will only ever charge one late fee per installment and the total amount of late fees charged on an order will never exceed 25% of your initial order value.

Financial Hardship

We've worked hard to develop a Hardship Policy that lets us work together if you have trouble making repayments.

Based on your unique circumstances, we have options we can consider to get you back on track and back in control of your money. Whether this means we stick to your current instalment plan but keep talking or we come up with a new payment plan that reflects your circumstances, or we make sure you don't get any extra fees - we have option we can discuss.

So if you are facing missed payments for a number of reasons - from natural disaster to unemployment to domestic violence - make sure you reach out. Together we will come up with a plan to get you back on track.

Your first step is to contact us here. No Matter how much you owe, our hardship policy is available to every Afterpay community member.

Why have I been charged a late fee?

You have been charged a late fee because you did not make one of your scheduled payments within the applicable grace period.

You can make this payment by logging in to your account or by following the link in one of the notification messages you've received from us.

If you are experiencing financial difficulty and worried you can't make your payments, please contact us here.

We want to get you back on track as soon as possible and we certainly don't want you getting into further financial stress. That's why if you have an overdue payment we won't let you buy anything else with us until your account is brought up-to-date.

Does Afterpay have an automatic payment system?

To make it easy for you to stick to your payment plan, Afterpay provides automatic payments.

This means on the due date, we take your next installment from the original card used when you placed your order. We will always send you reminders before an installment is due, so you just need to make sure that there is enough in your account for that installment and we do the rest.

If your payment is still outstanding after the applicable grace period then you may be charged up to an $8 late fee, which we hate doing, if you're worried you won't be able to make a payment, give us a call here and we will try to sort something out. Even though we provide a grace period, our system reviews your repayment history for future purchases, so we encourage you to pay as soon as possible.

Alternatively, you can always make payments manually on time or early - by clicking on the PAY NOW button in your account online or in the App.

What do I do if the automatic payment fails?

Afterpay will send you an SMS and email letting you know an automatic payment has failed.

A late fee may be charged when an installment for an order is not paid after the applicable grace period (usually 10 days unless otherwise noted on your payment schedule). We will only ever charge up to one late fee per installment and the total amount of late fees charged on an order will never exceed 25% of your initial order value (unless indicated otherwise on your payment confirmation email or during the check out process)

To make an overdue payment you can log in to your App or online and click PAY NOW next to your "overdue payment" in your "payment schedule" - just follow the prompts.

If you're worried you won't be able to make a payment, give us a call ASAP and we'll try and sort something out.

How / Why do we Verify your Identity?

At Afterpay, we’re always working on making our community as secure as possible for everyone. That’s why, before shopping with us, all customers and merchants must confirm their identity (ID)

We do this as part of our registration process.

In some instances the system might ask you for some further information (such as your driver’s license number or ID card) so that we can verify your identity, which we will do via a third-party verification service. There is nothing you need to do unless prompted by us.

This process will assist us to prevent fraud and ensure that everyone who uses the service is 18 years or older.